Dispute & Refund Policy
What happens when a pack or custom order on ShoppedForMe is not what was promised.
Who decides
ShoppedForMe is the marketplace operator and has the final say on disputes between clients and creators on the platform.
That covers non-delivery, items or links that are not as described, broken links, and custom orders.
What can happen
An outcome can be replacement links, a partial refund of the pack price, a full refund of the pack price, or no action.
The $5 client fee is non-refundable.
When to write
Open a dispute within 14 days of purchase, from the order page, with what went wrong. Add photos if they help.
The creator can reply in their studio. ShoppedForMe can ask either side for more before deciding.
Payouts and chargebacks
Creator payouts release 7 days after the funds clear, so disputes can be resolved first.
ShoppedForMe may reverse or withhold a creator's payout for a refund or chargeback the creator is responsible for.
A card chargeback is decided by the card issuer. ShoppedForMe will answer the issuer with the order evidence. If the issuer gives a date for that evidence, it shows on the order in support.